FAQ
What products does Warmpaka offer?
Introducing Warmpaka, your passport to unparalleled coziness and style! Nestled in the heart of Peru and Ecuador, we specialize in an exquisite array of alpaca treasures that redefine comfort and luxury. Wrap yourself in the warmth of tradition with our hand-knitted winter gloves and blanket scarves, or elevate your winter wardrobe with our meticulously crafted alpaca sweaters for men and women. Delight the little ones with our charming kids' sweaters and enchanting alpaca figurines. Indulge in the timeless elegance of our handcrafted alpaca ponchos, perfect for any occasion. Discover the allure of alpaca with Warmpaka, where every stitch tells a story of craftsmanship and warmth.
Are your products handmade?
Yes, all our products are handcrafted with care and precision by skilled artisans, ensuring a high level of quality and uniqueness in each piece.
What materials are used in your products?
Our winter gloves, sweaters, ponchos, and other items are made from premium alpaca wool, known for its softness, warmth, and durability.
How do I care for my alpaca products?
Introducing Warmpaka, your passport to unparalleled coziness and style! Nestled in the heart of Peru and Ecuador, we specialize in an exquisite array of alpaca treasures that redefine comfort and luxury. Wrap yourself in the warmth of tradition with our hand-knitted winter gloves and blanket scarves, or elevate your winter wardrobe with our meticulously crafted alpaca sweaters for men and women. Delight the little ones with our charming kids' sweaters and enchanting alpaca figurines. Indulge in the timeless elegance of our handcrafted alpaca ponchos, perfect for any occasion. Discover the allure of alpaca with Warmpaka, where every stitch tells a story of craftsmanship and warmth.
Are your products handmade?
Yes, all our products are handcrafted with care and precision by skilled artisans, ensuring a high level of quality and uniqueness in each piece.
What materials are used in your products?
Our winter gloves, sweaters, ponchos, and other items are made from premium alpaca wool, known for its softness, warmth, and durability.
How do I care for my alpaca products?
We recommend following the care instructions provided with each product. Generally, alpaca products should be gently hand-washed in cold water and laid flat to dry to maintain their quality.
What sizes are available for your clothing items?
Our clothing items come in a range of sizes to accommodate various body types. Please refer to the size chart provided on each product page for accurate sizing information.
Do you offer international shipping?
Yes, we offer international shipping. Shipping costs and delivery times may vary depending on the destination. Please check our shipping policy for more details.
Can I track my order?
Yes, once your order is shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to monitor the status of your shipment.
What payment methods do you accept?
We accept a variety of payment methods, including credit/debit cards, PayPal, and other secure payment options. You can find the complete list of accepted payment methods during the checkout process.
Is my personal information secure when shopping on Warmpaka?
Is my personal information secure when shopping on Warmpaka?
Yes, we take the privacy and security of your personal information seriously. Our website uses secure sockets layer (SSL) encryption to protect your data during the checkout process.
What is your return policy?
We want you to be satisfied with your purchase. Please refer to our return policy for information on returns, exchanges, and refunds. If you have any specific concerns, feel free to contact our customer service team.
How can I contact customer support?
You can reach our customer support team through the "Contact Us" page on our website or by emailing support@warmpaka.com. We aim to respond to inquiries within 24 hours.