FAQ

What does Warmpaka sell?

Alpaca goods from Peru and Ecuador: ponchos, sweaters for women and men, gloves, socks, alpaca-fur stuffed animals and keychains. We also sell handmade knit cardigans for babies and toddlers.

Are your products handmade?

Our pieces are made with artisan families in the Andes using traditional artisan techniques. Ponchos and sweaters are handmade, so each one is a little different. Our gloves and socks combine those artisan techniques with modern knitting, so they fit well and last for years.

Are alpacas harmed to make your products?

No. Never. The alpaca fleece in our stuffed animals and keychains comes from Peru and is gently sheared, much like a haircut, and it grows back. The families we work with raise their alpacas with love and take great care of them. No alpaca is ever harmed to make our products.

What are your products made of?

Our ponchos, sweaters, gloves and socks are made with alpaca fiber; some fleece-lined gloves have a soft fleece lining. Our stuffed animals and keychains are made with real alpaca fleece. Our kids' cardigans are hand-knit from a soft yarn blend and are not alpaca. Each product page lists the details.

How do I care for alpaca?

Hand wash in cold water with a mild or baby shampoo. Do not wring. Press out the water between towels and dry flat, away from direct heat and sun. Spot clean stuffed animals with a damp cloth. More tips on our Care & Packing page.

Is shipping free?

Yes, shipping is free on every US order. For Canada and Europe, shipping is calculated at checkout. See our Shipping Policy for delivery times.

Do you ship outside the US?

Yes. We ship to the United States, Canada and most of Europe, including the United Kingdom. International orders may have import duties or taxes charged by your country. Full details are on our Shipping Policy page.

Can I track my order?

Yes. When your order ships, you will get an email with a tracking number.

Which sizes do you offer?

Sizes are listed on each product page. Ponchos are one size fits most. If you are not sure which size to choose, email us and we will help.

What is your return policy?

You can return unworn items within 15 days of delivery. Refunds are issued to your original payment method once we receive and inspect your return. Full details are on our Return Policy page.

What payment methods do you accept?

Visa, Mastercard, American Express, Discover, Shop Pay, Apple Pay, Google Pay, PayPal and Venmo. Checkout is secure and encrypted.

How do I contact you?

Email support@warmpaka.com. We usually reply within one business day.